We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shelterglobal.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shelterglobal.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shelterglobal.net.

Return & Refund Policy

At Velnorant, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 15 days of receiving your order.

After 15 days have passed, unfortunately, we are unable to offer a refund or exchange.

Return Eligibility

To be eligible for a return:

• Your item must be unused and in the same condition in which you received it.

• The item should be returned in its original packaging whenever possible.

• All original items, accessories, manuals, and components included with the product must also be returned.

• A receipt or other proof of purchase is required to process your return.

If the original packaging is no longer available, please securely package the item using a suitable replacement box and sufficient protective materials to prevent damage during transit.

The return address may vary depending on the product. The correct return address and return instructions will be provided to you after your return request has been approved.

Please do not send your purchase back to the manufacturer or to any address without first contacting Velnorant.

Sale & Promotional Items

Unless otherwise stated, purchases made during promotional or clearance sales are considered final sale and cannot be returned or refunded.

However, if an item arrives defective, damaged, or incorrect, please contact us so we can review the issue and provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you by email to confirm that we have received your return.

We will then notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed to your original payment method within 3 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank account again.

2. Contact your credit card company or payment provider, as refunds may take additional time to be officially posted.

3. Contact your bank, as processing times may vary between financial institutions.

If you have completed these steps and still have not received your refund, please contact Velnorant Customer Support through the contact information provided on our website.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise eligible for free return shipping under our policy, customers are responsible for the shipping costs associated with returning an item.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law or agreed to by Velnorant.

If applicable, return shipping costs may be deducted from your refund.

We strongly recommend using a trackable shipping service when returning an item. Velnorant cannot guarantee receipt of returned packages that are shipped without tracking.

Exchanges

If you would like to exchange an eligible item, please contact Velnorant Customer Support within the 15-day return period.

Exchange availability depends on current inventory. Delivery times for replacement or exchanged products may vary depending on your location and product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order information and, where applicable, photos or videos showing the issue.

Our team will review your request and provide instructions for a replacement, return, or refund when appropriate.

Contact Us

If you have any questions regarding a return, refund, or exchange, please contact Velnorant Customer Support through our Contact Us page.

Please include your order number and the email address used to place your order so that we can assist you more efficiently.

Velnorant
Designed for better living.