Shipping policy
Shipping Policy
At shelter, we strive to provide excellent service from the moment you place your order until your package arrives at your doorstep. We offer reliable shipping options with tracking information whenever available, allowing you to monitor the progress of your shipment.
Order Processing
Once your order has been successfully placed, please allow 3–7 business days for order processing.
Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
International Standard Shipping
International Standard Shipping typically takes approximately 15–30 business days after your order has been processed and dispatched.
Delivery times may vary depending on:
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Your destination and proximity to our fulfillment location
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Local postal and courier services
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Customs clearance procedures
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Public holidays and weekends
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Weather conditions or other circumstances outside our control
Please note that estimated delivery times are not guaranteed.
Tracking Your Order
How Can I Track My Order?
Once your order has been shipped, you will receive an email containing your tracking number and, when available, a link to track your shipment.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not been updated for an extended period, please contact the shipping carrier directly or reach out to shelter Customer Support for assistance.
Customs & International Deliveries
International shipments may be subject to customs processing in the destination country. Customs clearance procedures vary by country and may cause additional delivery delays.
Depending on your country's regulations, your order may also be subject to import duties, taxes, customs fees, or other charges. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
Velnorant does not control customs processing times or fees imposed by local authorities.
Lost or Delayed Packages
Once a shipment has been transferred to the shipping carrier, circumstances outside our direct control may occasionally cause delays.
If your tracking information indicates that your package has been delivered but you have not received it, please:
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Check around your property and delivery location.
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Check with household members, neighbors, or building management.
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Contact the shipping carrier using your tracking number.
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Contact Velnorant Customer Support if you still require assistance.
We will make reasonable efforts to assist you in investigating shipping issues with the carrier.
Signature Confirmation
For certain orders, particularly orders with a higher total value, we may use a shipping service that requires a signature upon delivery for additional security.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible.
We cannot guarantee that shipping information can be changed once an order has entered processing or has already been shipped.
Contact Us
If you have questions about shipping, delivery, or tracking your order, please contact:
Shelter Customer Support
Email: info@shelterglobal.net
When contacting us regarding an existing order, please include your order number and the email address used when placing your order so we can assist you more efficiently.